Microsoft says efforts to fix global Outlook outage not going as expected

Microsoft said the recovery process for Outlook following a global outage is not going as well as it had hoped, and that the company is looking at other options to fix the problem.

Microsoft 365 Status replied on X that it was aware of the adjustments made to enhance service availability, but they “are not yet providing the expected impact”.

“We’ve monitored the status of the changes applied to improve serviceability and confirmed they’re not taking as expected,” the company said, adding that it was identifying alternative measures to increase capacity amid persistent traffic-management imbalances.

The outage, which started on Thursday, affected Outlook customers across various geographies, while thousands of users reported issues accessing Microsoft Teams, Copilot, and other Microsoft 365 offerings.

Microsoft previously said “some of our services are experiencing elevated load”, which was “likely contributing to the connectivity errors”.

The firm also noticed a significant number of servers going suddenly missing, a racking strain on the handful of remaining systems.

According to reports, there were nearly 130,000 reports of users having issues reaching Outlook on Down detector at the height of the outage. Microsoft had not given an estimated time for the service to be fully restored.