IndiGo is gradually stabilising its operations after facing one of its worst flight disruptions, with cancellations now lower than what was seen earlier.
The crisis, which began on December 2, resulted in hundreds of flights being cancelled, especially on busy routes such as Mumbai, Bengaluru, Chennai and Delhi. The disruptions were linked to the airline’s delay in implementing new government rules aimed at ensuring adequate rest for pilots.
Responding to speculation, IndiGo chairman Vikram Singh Mehta said some claims, including allegations that the airline “engineered the crisis” or attempted to influence government regulations, were untrue.
To support affected passengers, IndiGo announced it will provide a ₹10,000 travel voucher to those who were severely impacted by delays and cancellations between December 3 and 5. The airline acknowledged that many passengers were stranded for hours due to heavy congestion at several airports. The vouchers can be used for future IndiGo flights over the next year.
This offer is in addition to compensation mandated by government rules, under which passengers whose flights were cancelled within 24 hours of departure are entitled to ₹5,000 to ₹10,000, depending on the flight’s block time, the airline added.
