Microsoft has restored all the services across all systems once more after a global outage left Outlook, Teams, Copilot and other Microsoft 365 applications inaccessible to organisations, government agencies and users around the world.
On Saturday, the firm said services had been restored across the impacted environments, ending a disruption that had spanned more than 24 hours.
The incident was responsible for nearly 200,000 reports of issues on Downdetector, with users in over 70 countries reporting trouble getting to Microsoft’s services.
Microsoft said the outage was due to a technical problem related to a network capacity upgrade performed before the incident but which showed up after a later network change. It dismissed any cyberattack or AI activity as a cause.
“We sincerely apologise for the inconvenience caused to our customers and partners,” Microsoft said.
The outage impacted vital communications and activities for businesses, schools, hospitals and government agencies. Indian airlines also cautioned customers about potential impacts to email support services.
The tech giant said it had a phased approach to restoring services, testing at each stage, and is set to publish a full report about the outage.
